KB
Keagan B

1 reviews | Active since Nov 2019

28 Nov 2019, 10:59

Paid Up Letter

I have been trying to get my paid up letter for MBD Attorneys, i have had the same issue as Mikaela. I was advised to pay a certain amount in which i did on 25/11/2019. On the 27/11/2019 I was informed that i needed to call on 28/11/2019 to follow up on paid up letter as they received the funds. Called back to see when i am receiving my paid up letter and was informed i need to pay R380 to get letter, that is absolutely ******* and unacceptable. I WANT MY PAID UP LETTER and this issue sorted now

0
Replies (3)
MBD
MBD's reply28 Nov 2019, 11:18
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
 
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
KB
Keagan B's update28 Nov 2019, 11:30
Reviewer Update
I have been waiting for callbacks, been sending emails with no response. I mean you guys are quick to call when money is owed, when it is paid there is no response or communication.
MBD
MBD's reply28 Nov 2019, 13:36
Official
Dear Sir/Madam

With reference to your query logged on the 28 November 2019.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. 
 
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.