MT
Modise T

1 reviews | Active since Nov 2021

21 Jan 2023, 11:51

Paid up letter

I've recently written to you about MBD and upon didcovering my review, the automated response promised me an investigation and response in other to dismiss me. Up to this day, I haven't received any response, in fact, when I call their customer care and any other number linked to them, it rings and cut, like I'm blocked.

Yesterday I had to take further steps and call Mix telematix to give me their account number and the amount I need to pay in other to settle my account the 2and time in less than a month in order for them to help clear my account and give me a paid up letter, so I paid again yesterday, after I was told for over 2 weeks that my account was closed. I hope after paying again yesterday, Mix Telematix will provide me with the paid-up letter. I however will never recommend anyone to ever do business with MBD, even my worst enemy.

0
Replies (1)
MBD
MBD's reply24 Jan 2023, 11:46
Official
Dear Modise T

Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings. 

Kind Regards, 
Complaints Officer 
MBD