Paid up letter

This is my second complaint about this ********* legal company and they have not even called or contacted me about my query, I'm still waiting for a paid up letter from November 2021 and when I call their *********** agents they just hang up on me so clearly the companies calls are not even evaluated by quality assurers as all agents give you incorrect information, they mislead you, they are rude and very dismissive, if I don't get my paid up letter by the end of the week I'm taking this matter higher as it's clear that the company don't pay attention to Helopeter.