Paid up letter

Their consultants are very rude and don't know their stories.I called on the 23rd of September Jane said she is sending me the letter but she didn't when I call back I spoke to Kedibone she said I still owe R400 for what from where I really don't know,when I asked she also said she doesn't know and she is requesting the letter..and she will request to Foshini again to ask for permission if whether they should send me the letter or not that time Foshini has been requesting them my letter.the run-arounds they giving is so annoying.as for their customer service line it rings to no reply or they hung up, even if you communicate with them via email they won't respond but they are quick to take your money