Paid up letter

On the 29th of July 2019 I received a call from MBD collection department regarding a 50% settlement discounting on my FNB loan account from one of their consultants. I was more than happy to settle the account since this was a good discount offer. I then instructed them to run a debit order of the full 50% balance so that I can settle the account on the 31st of July 2019 which was successful.

A week later I called their Credit Solution to find out when I will be receiving a paid up latter. I was then informed that It takes 21 working days to finalize the payment and generate a paid up letter from their client FNB. After 21 working days I then followed up with MBD in order for me to receive what was promised to me but instead I was forwarded the email below;

Good day Sir Kindly note our client has not loaded the paid up letter for your account and we did forward them the pay over payments. Kind Regards, Customer Care Consultant MBD Credit Solutions

I then decided to take up this matter with FNB only to find out that the payment was not made into my FNB loan account. It was then clear to me that the MBD consultant had been lying to me all along, no payment was made into my FNB loan account as explained to me. To this day this matter has not been resolved. I'm being sent from pillar to post. MBD credit solution has demonstrated poor customer service, lack of ethical business practice and blatant lie to customers in order to fulfil your own agenda. While FNB Bank has failed on their part to hold MBD accountable regarding this matter especially after having sent them proof of payment from my side. They have been dragging their feet and continue to do so to this day. I'm disgusted and appalled by both parties, clearly customer service and fair practice is not prioritized here and is not part of their vision as a corporate. This is further proves that customers are taken for a ride is South Africa.