ST
Sibongile T

1 reviews | Active since Jan 2018

13 Jan 2018, 09:51

Paid up letter

Hi, I am struggling to get a paid up letter. Everytime when I call, I get told my request has been sent through and I will receive it, till this day nothing. It was the same thing with the statement, hence I settled my account because you don't know what your additional charges are. I have begged MBD, sent through emails but to no avail. I feel I have been held hostage

0
Replies (2)
MBD
MBD's reply15 Jan 2018, 08:57
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply19 Feb 2018, 13:59
Official

Dear Sir/Madam

With reference to your query logged on the 15 January 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.