NB
Nafeesa B

1 reviews | Active since Mar 2009

13 Nov 2017, 13:53

PAID UP LETTER

I had made arragements to pay off my Woolies Credit Card with MBDCS last year Nov and final payment was made on the 25th Oct 17. To date I have not received my paid up letter and have been informed the payment has not been allocated.

This is frustrating as they don't answer their phones or if they do I'm put through to someone and call is cut.

I want this to be sorted ASAP as I have mailed them all my proof of payments and its strange that payment is not allocated from 3 weeks ago.

0
Replies (2)
MBD
MBD's reply13 Nov 2017, 14:15
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply04 Dec 2017, 10:24
Official

Dear Sir/Madam

With reference to your query logged on the 13 November 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.