1 reviews | Active since Sept 2016

29 Sept 2016, 12:35

paid up letter

<p>hello my name is K.I Makodi ID no. ********** 333089 i paid up my Woolworths credit card account in July with MBD, i have requested my paid up letter several times because woolworths said in order for them to update my profile on the credit bureau I have to send them the paid up letter which i received from MBD. I informed Woolworths that i've been struggling for months to obtain that letter, but they said theres nothing they can do from their side. Evertime I call MBD they tell me they will escalate the matter and get back to me but they never do. This is unaccepatable service.</p>

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Replies (2)
MBD
MBD's reply29 Sept 2016, 14:36
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply03 Oct 2016, 11:46
Official

Dear Sir/Madam

With reference to your query logged on the 29 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.