Paid up letter

Well, i am very surprised that by the level of demanding your agents have towards clients, that the easiest thing you can ever do, that is to show recognition that payment has been received the account has been closed, it's been a whole week promised that I will receive my letter, still to date, no records of the letter for my Virgin Active account, Transunion also confirms that you guys have not yet updated my foschini and other accounts I have paid up with you, I am not impressed and I urge you to update my profile before I opt to take any legal steps too