Paid up letter

I am at my wits end with this company. I have called almost every day for the past 3 weeks requesting a paid up letter on my Absa account. Every call center agent I speak to gives me their name story , we will request paid up letter and it will be sent tomorrow, to date nothing it forthcoming.

I paid up my account in August, its almost the end of September and still jo paid up letter also the amount still reflects as outstanding at credit beurea. There behavior is incredibly unprofessional to say the least. Surely there should be some legal reprocussions for these companies that hold you hostage at credit beurea after they have received your money, allocated it as paid but do not send you a paid up letter.

I find the behavior very suspicious and the companies that use this firm should be ashamed of themselves. As it stands now I am still awaiting my paid up letter.