SM
Shanice M
1 reviews | Active since Oct 2021
08 Oct 2021, 10:58
PAID UP LETTER
My colleague has been trying to get a paid up letter from you.
He had a cellphone contract with MTN, he finished paying it off around July 2021. He contact MTN and they said his account is fully paid up but they need a paid up letter from MBD Attorneys.
The call centre told him to wait a month before requesting for a paid up letter, he did just that. He has been trying to contact you via email. You asked him to change his email address which he did, now you claim that you sent the paid up letter to our work email address on the 17th of September. We haven't received such, please kindly contact him on *** / ***
Helpful (0)
Replies (1)0
Replies (1)
MBD's replyOfficial
08 Oct 2021, 11:10Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
MBD's reply08 Oct 2021, 11:10
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.