Paid up but not confirming. unprofessional

Good day to you MBD and Truworths

I have been called numerous times with regards to my truworths account that I paid in full last year.

Please see attached statement page 2 of 4 an amount of R7447.99 was debited from my account.

I simply cannot pay for something I have paid and settled this is tarnishing my name, as this has listed me as a non payer.

Please kindly clear and remove debit order mandate against my name.

Please send paid up letter as this was paid.

Truworths has handed over my account of which I settled an amount owing on my account with them last year 2017 Dec. I simply don't understand why the say I owe them as I have paid and send proof of payment. I'm still waiting for them to clear my name and confirm with Truworths that I paid them and showed proof of payment.