ML
Masego L
1 reviews | Active since Jun 2021
24 Dec 2025, 10:46
Paid up
I settled my credit card and they told me I would get paid up letter but evertime I interact with them they keep saying I will get it. The account still appears in arrears on all credit bureaus but it’s been a month since it was settled and they still don’t want to update
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Replies (2)
MBD's replyOfficial
29 Dec 2025, 16:00Dear Masego L
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
MBD's reply29 Dec 2025, 16:00
Official
Dear Masego L
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
ML
Masego L's updateReviewer Update
15 Jan 2026, 08:08I am still waiting for feedback and now the account has been made a default when it’s been settled. What does it take to update and account and give me a paid up letter. It’s been 3 months now
ML
Masego L's update15 Jan 2026, 08:08
Reviewer Update
I am still waiting for feedback and now the account has been made a default when it’s been settled. What does it take to update and account and give me a paid up letter. It’s been 3 months now