Overcharged by MBD Without Transparency – Paid More Than Agreed!

I am extremely disappointed with how MBD Attorneys handled the repayment of my CELL C account.

I was informed that my outstanding balance was R1,002.14 and agreed to pay it off over 3 monthly instalments of R362.22, which would have totaled R1,086.66 — already more than the original debt. No one mentioned interest, admin fees, or any additional charges.

I honored my arrangement and made all the payments. However, upon checking my balance after two payments, I was shocked to find that I still owed R457.60, far more than what should’ve remained. I made the final payment of R481.75, which brings my total payment to R1,206.19 — that’s R204.05 MORE than what I was originally told I owed.

I emailed MBD Attorneys several times asking for a clear breakdown and explanation, but they completely ignored me. I eventually paid the full amount just to protect my credit profile, even though the process felt exploitative and dishonest.

Why was I overcharged? Why was there no transparency about interest or fees? And why was my valid inquiry ignored?

I’m now requesting a paid-up letter and an explanation of the overpayment. If this issue is not resolved, I’ll be lodging formal complaints with the Debt Collectors Council and National Credit Regulator.

I urge anyone dealing with MBD to demand full written breakdowns before paying anything — because this was not fair or transparent at all.