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Bernice E

1 reviews | Active since Mar 2014

24 Jan 2022, 11:07

Outstanding account

Good day I am an existing client for few years. I finally had enough to settle my account.. Called and got the discount figure and settled on 6th Jan 2022. I had to beg for settlement letter was told it comes after 7 days.. Only got for 1 account.. So.. Apparently the balance of the m oil ney that was meant to close account 2 is sitting there.. And needs to be allocated. I have sworn, emailed a dozen times, ignored calls, made calls. Even taken calls and was promised that it will be escalated.. And still I am getting harassed daily for money that was paid... Surely there is a suspense account or something that the monies are sitting in.. All these promises to get it sorted was a big bunch of lies... *********** people... If ever there was.. This is beyond annoying..

0
Replies (5)
MBD
MBD's reply24 Jan 2022, 11:45
Official
Dear Ms Eckersley

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
BE
Bernice E's update24 Jan 2022, 13:15
Reviewer Update
I have received a reply from a Mr X. The very same person that has ignored me for the last 2 weeks on email, And same person that has heard my story as well as received proof of payment and said they would escalate the problem.
Take note this was paid on 6Th January 2022. Along with numerous emails of explanations.
Now he is asking me for.
1.proof of payment
2.id copy
And explanation on what happened.

Are you serious..?
This really proves incompetence in the highest....
Where are my recorded messages as they say all calls are recorded.?
What happened to all the comms and proof of payment I sent already.?
As well as all the emails already sent explaining my frustration and the mix up on this matter.

I rest my case... 😠😠😠😠😠😠😡🤬🤬

BE
Bernice E's update07 Dec 2022, 08:25
Reviewer Update
Morning
It's sad to say that to this day a year later I am still fighting this demon if MBD...
All promises to have this escalated and payments allocated to clear this mess up has never happened.
Such a bunch of useless people..
I wish to know.
All my attempts to resolve this and still they asking for ID copies..
I am done.
Waste of precious time.
***** and unprofessional..
😭😭😭😭😭😭😭🤬😠😠😠😠😠
BE
Bernice E's update01 Nov 2023, 13:50
Reviewer Update
Today 1st Nov 2023

Can you believe it... MBD.

This goes beyond any for of incompetence to the highest degree.
If I could list the number of calls and emails with attachments that have been sent to try and fix this I think I would be a millionaire...

And here we go again...

After consulting with Legal guys it's Off to Ombudsman we go..

If I must just get another request for proof of documents or statements.😡😡😡😡😡😡

MBD
MBD's reply01 Nov 2023, 15:05
Official
Dear Bernice Eckersley,

Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings. 

Kind Regards, 
Complaints Officer
MBD