Ongoing Harassment and Poor Communication from MBD

Nothing changes. I had three calls toward the end of last month about the same account. I have explained repeatedly that all my payments are automated EFTs. They go off at the same time each month and carry a unique reference ID that I allocate for each account, so that I can track and manage payments accurately. Despite this, the same issue keeps arising.

I have never hung up on any of the callers, yet it seems to be a constant practice from MBD that calls get cut off mid conversation.

There have been countless calls where there is either no one on the other end, the call drops immediately after answering, or when there is someone speaking, the line cuts off halfway through. It has become a continuous stream of automated calls and unnecessary harassment, often before 7:30 in the morning. Yet when you try to call back after 7:30, you still get a message stating that office hours only start at 7:30.

To make matters worse, many of the numbers you call back either go dead, state that the switchboard is not functioning, or are simply "no longer in use".

This experience is overwhelming, frustrating, and completely unacceptable.