On the 20th of May 2021, I settled my Vodacom account in full

On the 20th of May 2021, I settled my Vodacom account in full. I then received my Paid up letter about 5 days later. I waited for a full month since payment to contact Vodacom to confirm if my account is finally closed. They said that MBD are the ones who would update them if paid in full. I then contacted CONSTANCE KGAOGELO MASHEGO from MBD and explained the above. She said that Vodacom is the one who updates the bureau and she can see that I'm paid in full. So I have been back and forth with them and now Constance ignores my emails. I then called Vodacom last Friday and they conference called MBD and they lady said that I'm not paid up?! I called the collections department and she said that the account will be sent for closure, as it wasnt sent in the first place. Mind you, it's now the 9th of July 2021 and nothing was done. Nobody is willing to help. Once they receive payment, MBD doesnt give a ****. I'm also still getting calls from them, asking me to make a payment. What a unprofessional company with *********** employees.