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Official complaint bridgeof popia act/harrazement/thread
Good morning ' WOOLWORTHS ARREARS ACCOUNT
I want to place on record that I want feedback in writing on what action has been taken on the following. I Will not leave it there and I will make sure It goes to hello Peter and all public forums if action has not been taken.
7.02 on the 13th December - my husband took a call on my phone as I was trying to shower after a knee replacement operation.
He was obviously upset as it was just after 7 and about the 1070th call we receive and my story never change.'' The lady told him why he as a man of the house does not take accountability for my account ...(Please listen to the voice recording). He was highly upset.
1. seems if your company is not aware of the implications of the popia act 2, This woman taking him on about my account and my payments 3. Discussing my matter with him
(Background) I lost my job in covid, I made arrangements I pay each and every month as I do parttime work all over the show. I have not skipped one arrangement not one. I take all calls if you let it ring long enough I have taken abuse, treats, insults, bad manners etc from your company on many occasions.
I am working my backside of to try and pay and keep my promises I KNOW IT IS TO LITTLE, AND NO I WILL NOT DO A DEBIT ORDER NOR CAN I TAKE THE 40% DISCOUNT..''
I receive sometimes daily calls, sometimes weekly basis and if lucky monthly
So I then called your company this morning 7.30 13.12.2021 (The lady denied that anybody spoke to my husband) I assume I spoke to the lady who confronted him.
She eventually dropped the call in my ear...which is also normal I am use to that from you Company
I then phoned again and insisted on an email address to report said - that was 7.38 13.12.2021 and the lady I then spoke to apologised for what happened and said it was not supposed to be done.
So now.
1, What are you going to do about your rude consultant who confronted my husband with my personal details information and then confronted him because he as the head of the house is not taking responsibility for my payments.
I want written feedback from your office within 48hours.
I will not leave this matter as I have been humiliated, belittled and treated like a stray dog on various occasions.
This is not on, today was the final straw.
I need feedback and NOT VIA PHONE CALLS via proper email communication.
Christa Wasserman
So chapter 2. Call. Call dropped 7.06
Next sms
Dear MRS WASSERMAN kindly contact MBD on *** regarding your WOOLWORTHS LOAN acc. ***
THEN VOICE RECORDINGS
OUR OFFICES ARE CLOSED PHONE BETWEEN WHEN EVER AND WHEN EVER
I SPOKE TO YOUR OFFICES NO VARIOUS TIMES
OFFICIAL COMPLAINT LAID NO RESPONCE
I WILL NOT BR ABLE TO DO YOU 40% DISCOUNT NO DEBIT ORDER I WILL.HONNOR MY ARRANGEMENT LAST DAY OF DECEMBER
I REPEAT THAT 2000X A MONTH.
DO YOU WANT TO COME AND PICK ME UP AND LOCK ME UP? IT SEEMS IF THIS IS THE WAY WE HEADING. ARREST,BREAKING MY ARMS AND LEGS, TAKE ALL MY STUFF
DO YOU GET BONUSES ON HARAZEMENT,BELITTLING, INSULTS, ETC
I NEED AN ANSWER ON MY OFFICIAL COMPLAINT STILL TODAY.
I AM GOING TO HELLO PETER ALSO. IF YOU CHECK HELLO PETER YOU WILL SEE THE ABOVE IS THE TAG AND TRENT OF YOUR COMPANY.
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On Mon, 13 Dec 2021, 14:23 Christa Wasserman, <***> wrote: Good morning ' CJS WASSERMAN ID *** WOOLWORTHS ARREARS ACCOUNT
I want to place on record that I want feedback in writing on what action has been taken on the following. I Will not leave it there and I will make sure It goes to hello Peter and all public forums if action has not been taken.
7.02 on the 13th December - my husband took a call on my phone as I was trying to shower after a knee replacement operation.
He was obviously upset as it was just after 7 and about the 1070th call we receive and my story never change.'' The lady told him why he as a man of the house does not take accountability for my account ...(Please listen to the voice recording). He was highly upset.
1. seems if your company is not aware of the implications of the popia act 2, This woman taking him on about my account and my payments 3. Discussing my matter with him
(Background) I lost my job in covid, I made arrangements I pay each and every month as I do parttime work all over the show. I have not skipped one arrangement not one. I take all calls if you let it ring long enough I have taken abuse, treats, insults, bad manners etc from your company on many occasions.
I am working my backside of to try and pay and keep my promises I KNOW IT IS TO LITTLE, AND NO I WILL NOT DO A DEBIT ORDER NOR CAN I TAKE THE 40% DISCOUNT..''
I receive sometimes daily calls, sometimes weekly basis and if lucky monthly
So I then called your company this morning 7.30 13.12.2021 (The lady denied that anybody spoke to my husband) I assume I spoke to the lady who confronted him.
She eventually dropped the call in my ear...which is also normal I am use to that from you Company
I then phoned again and insisted on an email address to report said - that was 7.38 13.12.2021 and the lady I then spoke to apologised for what happened and said it was not supposed to be done.
So now.
1, What are you going to do about your rude consultant who confronted my husband with my personal details information and then confronted him because he as the head of the house is not taking responsibility for my payments.
I want written feedback from your office within 48hours.
I will not leave this matter as I have been humiliated, belittled and treated like a stray dog on various occasions.
This is not on, today was the final straw.
I need feedback and NOT VIA PHONE CALLS via proper email communication.
Christa Wasserman
---------- Forwarded message --------- From: Christa Wasserman Date: Mon, 13 Dec 2021, 14:23 Subject: OFFICAL COMPLAINT URGENT ATTENTION NEEDED To: <***>
Good morning ' WOOLWORTHS loan ARREARS ACCOUNT
I want to place on record that I want feedback in writing on what action has been taken on the following. I Will not leave it there and I will make sure It goes to hello Peter and all public forums if action has not been taken.
7.02 on the 13th December - my husband took a call on my phone as I was trying to shower after a knee replacement operation.
He was obviously upset as it was just after 7 and about the 1070th call we receive and my story never change.'' The lady told him why he as a man of the house does not take accountability for my account ...(Please listen to the voice recording). He was highly upset.
1. seems if your company is not aware of the implications of the popia act 2, This woman taking him on about my account and my payments 3. Discussing my matter with him
(Background) I lost my job in covid, I made arrangements I pay each and every month as I do parttime work all over the show. I have not skipped one arrangement not one. I take all calls if you let it ring long enough I have taken abuse, treats, insults, bad manners etc from your company on many occasions.
I am working my backside of to try and pay and keep my promises I KNOW IT IS TO LITTLE, AND NO I WILL NOT DO A DEBIT ORDER NOR CAN I TAKE THE 40% DISCOUNT..''
I receive sometimes daily calls, sometimes weekly basis and if lucky monthly
So I then called your company this morning 7.30 13.12.2021 (The lady denied that anybody spoke to my husband) I assume I spoke to the lady who confronted him.
She eventually dropped the call in my ear...which is also normal I am use to that from you Company
I then phoned again and insisted on an email address to report said - that was 7.38 13.12.2021 and the lady I then spoke to apologised for what happened and said it was not supposed to be done.
So now.
1, What are you going to do about your rude consultant who confronted my husband with my personal details information and then confronted him because he as the head of the house is not taking responsibility for my payments.
I want written feedback from your office within 48hours.
I will not leave this matter as I have been humiliated, belittled and treated like a stray dog on various occasions.
This is not on, today was the final straw.
I need feedback and NOT VIA PHONE CALLS via proper email communication.
Christa Wasserman
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
