Obnoxious individual who has no phone etiquette!!!

On 23/03/2016 at 20:11pm (who calls a person at this time of night in the first place) from a person who had the worst attitude ever! This rude and obnoxious person had kept interrupting me as I spoke (NO phone etiquette at all - not sure how she works in a call center) I had then advised I have been EFT'ing monies and can she not pick this up, she had continued to interrupt me - I had then advised due to being under debt review I brought the installment down and she continued to harass me - I had also apparently agreed to settle the account in full - which is total BS! I then got annoyed as she continued to interrupt me - I swore and dropped the call. once I answered again I requested her manager and as she dropped the call down she had said \When you call in - you can speak to my manager\". Seeing as MBD and their rude agents seem to have the right to DEMAND - I will now DEMAND, I demand a written and verbal apology from this individual, I want proof of her coaching, I want the recordings of both calls (20:11pm and 20:14pm) and I want a higher power at MBD to contact me regarding this during weekdays between 14:00pm and 14:30pm as i am on lunch at that time. I WON'T TOLERATE THIS!"