Not responding to e-mails - No Statement received

MBD is one of the worst debt collectors ever. They keep on sending me letters saying I am in arrears. I keep on replying to these letters asking for my outstanding balance, as the letters only give the banking details, with no reference to my balance outstanding.

I will not pay a sent more if I don't receive the statement requested. I have sent numerous e-mails asking for a statement, but they won't respond. I have also changed my telephone details, but they keep on sending messages to my daughters phone. I wonder if they are aware of the new POPI Act. They are disclosing my information to someone else. I will take action if they don't stop with sending these messages to my daughter.

I have asked them a simple question - send me a statement please, how difficult can that be. I have also asked them to sent me the settlement amount, with no luck. I will not pay anything as I don't know if I even owe anything on that account. The last time I said to them that I am suppose to receive a statement every month, they said I should ask for a statement and they then charge me for it. This is tragic as people are already struggling and do not need any more charges added to an account. Why don't they charge the company who they are doing the collection for more money?