1 reviews | Active since Nov 2016

12 Nov 2016, 13:22

Not a happy chappy

<p>I have a on going problem with MBD. I have spoken to a manager 5 weeks ago and I was promised a phone call from him the following Monday which never happened. Every day for the past 5 weeks I have been getting a call from the consultants regarding both my accounts with them and I have been promise by different people that the manager who I spoke to 5 weeks ago will give me a call. This morning when I finely got a call they transferred me to that manager and after asking why it toke him 5 weeks to call me back, he put the phone down in my ear.</p>

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Replies (2)
MBD
MBD's reply14 Nov 2016, 11:03
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply24 Nov 2016, 11:53
Official

Dear Sir/Madam

With reference to your query logged on the 12 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC