Nonsence service from MBD

I have an account from On Air that was handed over to MBD attorneys. I have paid us the account since the 16th of August 2019. I called in 2 weeks ago and I was told the letters are available from the 1st after the payments are handed over. I have been calling them for a paid up letter with no success I have been sent from poplar to post calling different departments but neither can assist me. Today I called in again spoke to Tebogo the manager she tells me that paid up letters will only be available from the 15th of every month. At this point it means I must wait for the whole month for me to get the letter and they cant even send me a statement to say I have paid up the account. She tells me that they as the attorneys they are not allowed to send me a R0.00 balance statement but they were allowed to send me statements to say that I owe On Air.

At this point my life must stand still because I need the statement to hand it in for my bond application that is put on hold because of the statement and letter that I am being taken from pillar to post for.

I demand that they give me a statement or letter. I as a consumer I am being inconvenienced and they just dont care since all they care about is receiving my money that's all. This is nonsence that I am not gonna accept from neither of these companies MBD or On Air.

How is it possible that you can send a person a statement that they are owing but you cant sent a statement to say they have paid up? This is ******* that they are telling me. I cant be calling for 3 weeks for one thing using my airtime and they still fail to provide me with what I need.

I need my statement or letter as in yesterday.