No service from MBD Attorneys Customer Services

Recently an account of mine was handed over to MBD Attorneys due to being rated as a non-performing account. I have made arrangements with them to pay an amount of R9600 for the re-activation of my account and on the 23rd of January 2015 the re-activation amount was paid up in full. However, I have called the Customer Services (CS) department to enquire about the re-activation of my account to no avail. The one moment I'm first in line and the next there is a high demand of calls and I'm redirected to voice mail. An website contact form also does not get rep**** to. For the last 3 week I'm almost calling the Collections department every day to hear if there is any progress and it is promised that CS will contact me. I am very disappointed in this MBD Attorneys service. As soon as the outstanding balance is paid up, services go out of the window, which was the first reason why my account was in arrears.