No service from MBD Attorneys Customer Services

On the 23rd of January 2015 I have paid up the re-activation amount . However, I have called the Customer Services (CS) department to enquire about the re-activation of my account but to no avail. I have contacted the Collections Department and they could only assist so far up till it gets to Customer Services again. It has been 6 weeks now since its been promised that my account will be re-activated. I have spoken to the Shift manager from the Collections Department and he is working on it. Very disappointing!!!