No Service

I paid up my account as instructed by MBD and had to make an additional payment directly at a Standard Bank branch and send both proof of payments to MBD in order to gain a clearance letter on my account which was urgently needed. I have battled with this since last week. I was then on Friday promised a clearance letter by this morning (Monday 6th December 2021) and have still not received this. I now can again not get hold of anyone to assist me with this matter and if I do get through to an agent, they just put me straight through to Customer Services who do not answer their phones. MBS make you jump through hoops and then just leave you hanging once they have your payment. This is disgusting, unprofessional and unacceptable. I have seen a lot of bad press on this company and am now wondering if I will ever get the letter I urgently require.