1 reviews | Active since May 2013
No response received on payment
<p>MBD has been requesting me to make payment on an outstanding Telkom account which I have done. I have been unable to get them to acknowledge payment and inform Telkom to re-activate my service. Further to this Telkom has advised that they have not requested MBD to collect the outstanding amount, and that they deal only with Black & Associates. I have sent emails with no response, and no answer at their (MBD) call centre for the past few days. What a mess, and in the meantime I have no telephone service because Telkom has handed the account over for collection and refuse to liase with either party. </p>
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
With reference to your query logged on the 11 October 2016.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
With reference to your query logged on the 11 October 2016.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Can you clarify. What happened to the payment i made? Has Telkom been informed? Has Blake & Associates been informed? Have they received the payment. This generic response does not help.
Can you clarify. What happened to the payment i made? Has Telkom been informed? Has Blake & Associates been informed? Have they received the payment. This generic response does not help.