No response- bad customer service

I borrowed R70 to pay towards my Standard Bank account because i am still waiting for UIF. I got a very disturbing call last week, Motshidisi called me asking me why i haven't paid and explained to her that it is because i have been retrenched and she dropped the phone on my ear, it was not even a mistake that the phone got cut because she didn't call me back. I am not sure what feedback she provided to close the call. You know it is very disturbing and disheartening to keep on adding interest onto this account. Even if i am unemployed. If i struggle to pay R14000.00 when Standard Bank handed it over due to the fact that i was in between jobs, how am i going to finish to pay this account if you keep on adding interest? you are not making my situation easier but rather difficult. How am i suppose to finish this account if you keep on charging me interest? You will read this enquiry but you are not going get back to me to help my situation.