1 reviews | Active since Dec 2016

05 Dec 2016, 12:14

No response

<p>I've been tring to get response from MBD regarding a virgin active acount, but no response on mails. I requested a breakdown of costs (for verification with Debt collectors counsel), and confirmation of exact outstanding amount to ensure we pay everything.</p> <p> </p> <p>I've tried signing on to their online account management system, but that crash on explorer, & Chrome when I try to register.</p> <p> </p> <p>I will not call the call centre, as I need all correspondence on mail for future reference if this end in court.</p> <p> </p> <p>I note that they are very responsive here with "responding". Let see if they actualy take these complaints seriously, cause I think they are only trying to look "good" on the Hellopeters stats.</p>

0
Replies (2)
MBD
MBD's reply05 Dec 2016, 14:37
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

Best regards,

MBD
MBD's reply20 Dec 2016, 10:21
Official

Dear Sir/Madam

With reference to your query logged on the 05 December 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

Best regards,