ZM
Zee12 Makhubele

1 reviews | Active since Sept 2017

26 Mar 2018, 09:32

No Paid up letter

Hi.. I have been calling requesting paid up letter for my Identity account and no one is willing to assist me, when i call the customer care they always tell me i have to wait 7 days i have waited more than 30 days for them to assist me and whats annoying is that they keep on drooping my calls I mean what kind of call center is that? but by the time they wanted me to settle the account they would call me 1000 times a day and now I have settled the account whats so difficult for them to give me paid up letter?

0
Replies (2)
MBD
MBD's reply27 Mar 2018, 11:11
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

MBD
MBD's reply27 Mar 2018, 11:17
Official

Dear Sir/Madam

With reference to your query logged on the 26 March 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd