No letter!!!!

After being harassed to pay my virgin active account - I have decided to do so. I was promised that I will be getting a letter stating that the account has been settled fully within 48 hours. I waited for 3 days, nothing. I called their call centre and was advised to call customer service. I called that number more than 5 times and nobody answers. I did the same the following day and nothing happens. I emailed them so kindly and I don't get a response.<br> <br> They would call me everyday of this account and be on it! Now that I have paid, I don't even get a confirmation or a thank you for settling the amount!!!<br> <br> I would like to go back to gym however I am restricted of doing so because I require this \letter"from MBD.<br> Their call centre tells me \""they did receive payment and customer service is still on it"