No Feedback or Response

So my RCS account was handed over from MBD where i dealt with idiots to Daly however now although they're helpful I get no feedback! I've been paying my account with an incorrect reference number which I've accepted but i have all my proof of payments and was told to send it in to them for the query to be logged and the payments to be allocated. This was done almost two weeks ago!! I have sent two follow up mails and today I phoned in and was told there is no time frame however the query will be logged with RCS. So its already been two weeks since my first mail was sent along with all my proofs but no feedback and even phoning in gave me no feedback and at this rate they'll make more money from me just by the interest that's piling up. How is it that a client who is doing what she's supposed to can't get feedback or responses? All I want is an updated statement reflecting all the payments I've made thus far so that I can make a final payment. I wonder how long this is going to take...no wonder people have no interest in answering these places calls! As long as you hear them out and make payments they're not bothered whether you get what you ask for of them.