JM
Jeremiah M

1 reviews | Active since Jan 2010

19 Dec 2019, 15:52

No correspondence

I have a personal loan with Udu Loans. I have not been receiving statements for the past 3 months. I have tried contacting them with no success. I did a credit check and see that MBD has me listed for an amount of R31000.00 . I contacted them and they advised that they have taken over from Udu. MBD has not informed me of this takeover. I have never received a statement from them. The debit me every month as Udu and not Mbd. They have taken the installment on the 11/12/19 without my permission as my agreement with Udu was the last day of the month. The account is also duplicated on Transunions system as MBD has taken of the UDu loan account as they have now taken over. There it is showing Udu active with a balance and MBD active with a balance. This is not acceptable.

0
Replies (2)
MBD
MBD's reply20 Dec 2019, 09:05
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
JM
Jeremiah M's update23 Dec 2019, 11:34
Reviewer Update
My query has still not been resolved.