No communication., no responses.

I sent an email on 18/10/2024 regarding debit order unpaid penalty fees incurred in my bank account due to unsuccessful debit orders. MBD deducted on days which was not aligned to my salary date and therefore i was charged bank charges for unpaid debit orders.

Follow up email was sent on 30/10/2024 and I received no response.

I eventually received a response on 15/01/2025, where it stated my query will be sent to the relevant department.

I then emailed again on 21/01/2025 to ask for a turn around time and yet to date no response.

Worst part is, I put read receipts on all emails, and read confirmation was received on all emails, however no one has contacted me.

Account ***

I need all my bank charges to be refunded to me, as deductions took place on dates that I did not agree to.