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Fay B

1 reviews | Active since Aug 2016

09 Sept 2019, 15:14

NO banking and statements want to be provided

I recently received a call from MBD attorneys on an old outstanding account that I have. The consultant/ collection agent that I spoke to asked for a payment to made, we came to an agreement for a suitable amount that can be paid each month.

I asked for banking details to please be sent through to me, so that I can make payment, I did mentioned that I will not provide banking details for a debit order, as I don't want incorrect amounts to be run on my bank account.

As I asked for the banking details, I was told that these cannot be provided to me via a letter or email, but they can be provided to me over the phone, with the amount of ********** activities, I cannot just pay cash over to an account number provided to me over the phone, I need some proof of who I am paying, I clearly do not understand how attorneys can work this way.

This coming from an attorney firm, how is it possible that banking details and a statement cannot be provided? so how do I know who I am paying.

When I asked again for banking details to be sent on a letter head or from an email address, she sent it could not be sent, she will give them to me over the phone.

I don't trust this at all.

0
Replies (2)
MBD
MBD's reply10 Sept 2019, 08:18
Official
Dear Sir/Madam
 
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. 
 
Kind regards 
COMPLAINTS OFFICER 
MUNNIK BASSON DAGAMA INC 
MBD
MBD's reply11 Sept 2019, 14:43
Official
Dear Sir/Madam
With reference to your query logged on the 09 September 2019.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC