MB
Mariska B
1 reviews | Active since Sept 2021
28 Sept 2021, 08:27
NO ANSWER OR FEEDBACK
I contacted MBD Attorneys to settle my Standard Bank Debt. It has been a month since I paid off my account and multiple calls to MBD Attorneys later with verbal assurances that I will be receiving a Settled Letter, up to this point, nothing. When you phone, you get transfered from Department to Department and then get to the point where the line just goes unanswered at 15 minutes as I am typing this. I am now forced to take this matter further with the Credit Ombudsman. They are useless, exactly what the other reviews also say.
Helpful (0)
Replies (2)0
Replies (2)
MBD's replyOfficial
28 Sept 2021, 08:41Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
MBD's reply28 Sept 2021, 08:41
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
MB
Mariska B's updateReviewer Update
28 Sept 2021, 09:42I just got through (after an hour and a half) and can provide screenshots and proof of my call recordings. Anyway, the lady dropped the line on me. She stated that they work from home because I asked her why there are dogs barking in the background. To my surprise, that was her response. Regrettably, I can see that there is at least one new complaint per day. The agents are either rude (if you get through) or don't answer the lines. This matter will now be forwarded to Standard Bank Complaints because when I asked the agent for my paid-up letter that was promised to me a month ago, she stated that she does not know who the agent is that is dealing with my matter. I WISH I KNEW WHO WAS DEALING WITH MY MATTER. Because this company never contacted me, I contacted them!!! And then to get treated like this for actually PAYING.
By their response rate and at the rate that people are complaining on this website, I need not say more.
By their response rate and at the rate that people are complaining on this website, I need not say more.
MB
Mariska B's update28 Sept 2021, 09:42
Reviewer Update
I just got through (after an hour and a half) and can provide screenshots and proof of my call recordings. Anyway, the lady dropped the line on me. She stated that they work from home because I asked her why there are dogs barking in the background. To my surprise, that was her response. Regrettably, I can see that there is at least one new complaint per day. The agents are either rude (if you get through) or don't answer the lines. This matter will now be forwarded to Standard Bank Complaints because when I asked the agent for my paid-up letter that was promised to me a month ago, she stated that she does not know who the agent is that is dealing with my matter. I WISH I KNEW WHO WAS DEALING WITH MY MATTER. Because this company never contacted me, I contacted them!!! And then to get treated like this for actually PAYING.
By their response rate and at the rate that people are complaining on this website, I need not say more.
By their response rate and at the rate that people are complaining on this website, I need not say more.