Nizimp....u

After several attempts and back and forth, being transferred from one agent to another. Getting an agent that takes about 10 minute to respond to the chat I finally spoke to an agent on the phone that was very rude. When I complained about their chat service she simply told me that some agents have network issues as they are working from home! 😂 Nice life problems hey! The agent again referred me back to the chat as she was unable to assist me for whatever reason! I got back to the chat and the agent apologized stating that they were on training 😒 My question was "You know you are servicing people why not allocate people to chats and schedule some for training?" . Besides of the awful service my primary query was never addressed. I was just interrogated and labelled as a **** when I tried to explain my employment situation as I am currently on a contract that is ending in two months time.I was trying to negotiate for a settlement discount as I have missed a previous offer of a settlement discount I was given some time ago. I really do not know what to make of this situation. The debt is blocking me from finding employment yet you still refuse to offer me a fair settlement discount and accept the money I have been saving to settle that account. Soon my contract is ending...where will I get more money? I'm really disappointed in you.