Never Ending Story

To sum up in a nutshell, I had a credit card and cheque acc with Standard bank. 2013 I settled all my accounts, every single one. Upon calling standard bank and mbd to find out a settlement amount. an amount was given, banking details etc... Payment was made and confirmation was sent. a year later mbd starts calling me, I still owe +-R5000 for standard bank, that's for my cheque acc. No words to describe the staff, from consultant to team leads and supervisor. it's bad. I've asked for a breakdown of how they get to this amount and how does standard bank get to this amount. Failed delivery. I mean why was I not inform the day I call when I settled my accounts and then this account just surfaces. I've done my part. you have failed to deliver. Today's get a call, a woman, having a fat convo with someone else not realizing I'm on the line, and twice ,19:39 19:42 and then I get an sms mbd... please listen to that call, then u still charge me for that call. Now we shame you on HP.