My colleague next me is a Manager, worse service ever.

So Today I received a call @ 13.36pm. To discuss my account with them. After explaining my circumstances to her and what is currently happening. Even after letting her no that I'm still awaiting on a call back since December 2022 after she has gotten the information together. She decides to become rude and tells me that I should have made contact. And its my account and is my responsibility to call if they dnt call customers back. She tell me that what she is telling me is what needs to happen and after escalating the call about 4 times, sh throws the headset down and speaks to the colleague next to her to take the call. Not knowing that her whole conversation can be heard.

The "manager" aphiwe takes the call. After expressing the horrible service and treatment, he replies what must I do and why do I want to speak to him. After stating I want a copy of the call to take this further he hangs up on me.

Worst service ever.