Most unacceptable client service I have ever received

<p>After complying with a payment arrangement for a misunderstanding from February of this year up until current, I have found myself able to settle the outstanding ballance in full.</p> <p>For the last two weeks, every single day, I have been HARRASSED with an sms that cannot even spell "your" properly and instead states it as "ur" asking me if I want to increase my monthly debit. Which I phoned to try sort out twice where the first time the woman said she would phone me back and never did and the second time the gentleman told me I cannot speak to his manager and put the phone down on me.</p> <p>For a week now I have been trying to settle this account and receive a settlement document stating in black and white what is owed and what needs to be paid as I am NOT prepared to pay an amount that a person tells me over the phone and then puts down the phone on me.</p> <p>I have been met with the most unprofessional attitudes and tounge and cheek from the staff who tell me "you are not the only person complaining and we will get back to you when we can"</p> <p>Besides all of this and being a good samaritan and paying what is owed every month on time, the agent whom I delt with last told me that normally they do allow a once off discount on settlements but I dont qualify because I have been paying on time every month. What kind of a rule is that where you do not reward people making an effort to comply with you?</p> <p> </p> <p>I was told if I receive another SMS the only thing I can do is phone them and when I do the woman doesnt try sort my issue out but instead says "dont you just want to pay a extra R50's?"</p> <p> </p> <p>MBD this is the most unprofessional and most unacceptable service I have ever come across</p>