MP
Maretha P

1 reviews | Active since Sept 2016

28 Sept 2016, 13:32

Money not paid over to Woolworths

<p>I was given a final settlement amount by Woolworths in November 2011. Money was paid via EFT, with notification of my ID number, Woolworths account number, etc. Total amount for settlement was R4 275,57 and was transferred to MBD Attorneys' account. I recently app**** for a cell phone contract and was informed that I there was still an outstanding amount on my Woolworths account and that I have been blacklisted due to this. I have tried numerous times to contant them to rectify the matter, but to absolutely no avail. I would like to know what happened to my money that was transferred with correct reference numbers, ID, etc? Why hasn't the pament been deducted from my account and amount owing is over R7000 now? Who is going to pay for that? How do I clear my name at ITC? PATHETIC service from MBD!!!</p>

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Replies (2)
MBD
MBD's reply28 Sept 2016, 15:35
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply25 Oct 2016, 15:06
Official

Dear Sir/Madam

With reference to your query logged on the 28 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.