EJ
Elinah J

1 reviews | Active since Oct 2023

11 Jan 2024, 09:09

Moderate service received

Good day, I’d like to share my experience with MBD credit solutions. Assisted by Keketso Sithole the HOH, the information provided was helpful and provided clarity on certain areas I didn’t understand. However she should work on listening to the customer and not speak over them because it does defeat the point of assisting when you not listening first. Otherwise thank you.

0
Replies (2)
MBD
MBD's reply11 Jan 2024, 10:25
Official
Dear Elinah Jubane 

Thanks for sharing your positive experience with us and that we could assist you to settle this matter to your satisfaction. We will forward the positive feedback to the staff member involved. 

Kind Regards, 
Complaints Officer,
MBD
MBD
MBD's reply11 Jan 2024, 10:29
Official
Dear Elinah Jubane,

With reference to your query logged on 11 January 2024 at 10:25am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. 

The matter has been addressed and resolved amicably.

  Kind Regards, 
Complaints Officer,
MBD