MF
Michelle F

1 reviews | Active since Feb 2015

17 Feb 2015, 14:11

MO Manners and NO Time!

These call centre agents phone EVERY FIVE MINUTES! ALL DAY LONG! Sometimes even AFTER 8 at night and from PRIVATE NUMBERS! My husband works nightshift, he SLEEPS during the day. They don't care. They even yell at me because I refuse to wake him up! They refuse to tell me why they want to speak to him. I was told to send an authorisation letter, giving them permission to speak to me..which I did. They just never receive anything. The one call centre agent even told me that she doesn't have to speak to me because I am BENEATH her as SHE IS the call centre agent. I told her to buzz off, cause I might not be a call centre agent, but I AM a fricken CHARTERED ACCOUNTANT. Then she threw the phone down, only for someone ELSE from this stupid company to harrass me. I am sick of it. MBD Management, please do something about your unmannered staff, and please buy them watches cause they dont seem to have a clue about timing! Your call centre agents are ****ing the public off...soon we will have no option but to lay a complaint at the goverment against your company. Rather you step in, or the public WILL.<br> <br>

0
Replies (1)
MBD
MBD's reply18 Feb 2015, 11:59
Official
Hello Michlee,

Dear Michlee 17-02-2015 14:11

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC