BC
Bronwyn C

1 reviews | Active since Dec 2019

17 Dec 2019, 09:56

MISTAKEN IDENTITY x 2 !!

This has got to be the most *********** bunch of individuals I have ever had to deal with... I have been harassed on a monthly basis for most of this year by this crowd who are looking for payment on not one, but TWO, Virgin Active accounts that are NOT CONNECTED TO ME in any way, shape or form... I have - at my expense - contacted the MBD call centre about 5 or 6 times to get my number deleted from their system, and each time I get told that it's all sorted and I won't hear from them again. But, a few days later (and sometimes THE VERY SAME DAY), I get yet ANOTHER missed call or threatening SMS about these unpaid accounts! So - WHAT CAN BE DONE MBD, TO GET YOU OFF MY BACKS PERMANENTLY??!! I am NOT who you are looking for in either case here, and so your constant harassment is a total waste of your and my time!!

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Replies (2)
MBD
MBD's reply17 Dec 2019, 10:57
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMBD Credit Solutions (Pty) Ltd. 
BC
Bronwyn C's update17 Dec 2019, 11:25
Reviewer Update
The reason why this is hilarious, is that I've already brought it "to your attention" about six times this year when I've called the "help" center...! So it truly will be miraculous if you are able to remove my number - PERMANENTLY - from your database. Let me give you the advice - upfront - that just deleting my number off both those debt profiles won't work. Trust me. I have been assured that my number was deleted time and time again. And yet, here we are.....