Missed payments - Credit Profile

Good day MBD

After making consistent payment last year, my account has still been flagged by MBD that I have missed 6 payments. I don't understand how cause I have proof of payment for more then 6 months.

When I call noone is available to assist, emails are being ignored but they call me daily to remind me of payment only due end of the month.

Can someone clarify this and it does make sense to me and can my credit profile status be updated for MBD.

This is not fair, honestly!