Misinformed

I was not informed that my virgin active account will not be settled when i made the arrangement, its misleading to be calling the company and asking them to debit the full amount as I want to settle the amount. Only to find out that they deducted less amount and now i need to go to the bank to deposit the remaining and wait for the following month. Instead of saving my last month salary in February as the contract is ending, I will need to be paying the account. I feel the agents need to inform customers when we are unable to settle the account. Vanessa and Nongalithik were unhelpful made it seem it was my fault they did not take the full amount.