MDC worst Customer service

I'm following up on my request for a prescribed letter for my bank account, which was last paid in January 2022. I initially sent an email to MBD on September 4th, but didn't receive an acknowledgement. I sent a follow-up email on September 17th, still no feedback.

I then reached out to Debdbusters, who require this letter to remove me from debt review, and they provided an email address for assistance. I sent an email to Kenneth Bhoodu , which was escalated to Nompumelelo Malombo, Nompumelelo Malombo, Ntombifuthi Mabizela and the Banking Customer Centre.

Despite my efforts, I haven't received any feedback. I sent another email on December 5th, and I'm still waiting.

I'm not happy with the service I've received so far, and I'm hoping you can assist me with my request.

Looking forward to hearing from you.