MDB *******

My Edgards account was handed over to MBD. my initial balance was 8600 in 2017 and i have been paying R250 for almost a year and half but my balance is still the same and they cant even explain it. Last week i have requested a detailed statement but still not received. their call center is bad, you're kept on hold for 30 minutes with no luck. i am sick and tired of MDB. I need my statement ASAP as i cannot be paying and not see any progress..