JR
Jen R

1 reviews | Active since Feb 2024

05 Feb 2024, 11:53

MDB - Munnik Basson Dagama Incorporated - *****

Hello, I I am writing to bring to your attention the appalling service I have received from MBD regarding my Fix account. Despite paying my account in full and providing all the necessary information for assistance, I have encountered nothing but obstacles and refusals from MBD representatives.

I find it extremely disheartening that despite fulfilling my obligations and providing the required documentation, MBD has been uncooperative in addressing my concerns. Despite my repeated requests to speak with a manager for assistance, I have been consistently refused access to higher-level support.

As a customer who has fulfilled their financial obligations, I expect to be treated with respect and receive the necessary assistance when needed. Unfortunately, my experience with MBD has been far from satisfactory, and it is disappointing to see such a lack of professionalism and customer service.

I urge you to investigate this matter promptly and take appropriate action to rectify the situation. It is crucial for MBD to understand the importance of customer satisfaction and the impact of their actions on their reputation and customer relationships.

I appreciate your attention to this matter and look forward to a swift resolution. have been struggling to get a paid up.

Company in questioned: Munnik Basson Dagama Incorporated 4th Floor 115 West Street Sandown Sandton 2196

Regards - J Naidoo - ***

0
Replies (3)
MBD
MBD's reply05 Feb 2024, 12:59
Official
Dear Jen Rampersadh

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
JR
Jen R's update05 Feb 2024, 13:01
Reviewer Update
Thanks
MBD
MBD's reply05 Feb 2024, 13:46
Official
Dear Jen R

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD