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Shireen S

1 reviews | Active since Oct 2016

25 Aug 2022, 12:36

MDB Harrassment - Wrong Email Address - Not my Account

I am receiving collection emails for someone other than myself constantly. I have called MBD and they deny sending the email to me despite the fact that it comes from ( *** ) . The worst part is that its being sent to my work email. When I call MBD the consultants are rude to the point that they even shout at me . I am terribly frustrated that they wont remove my work email address from their system and claim there is nothing they can do about it. I have been called into HR due to receiving collection email for someone else to my work email and have been given 30 days to resolve this matter. If MBD does not remove my information from their records as per POPIA I will be lodging a complaint against them with the Credit Ombudsman for harassment

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Replies (2)
MBD
MBD's reply25 Aug 2022, 13:35
Official
Dear Ms Saban

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
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Shireen S's update26 Aug 2022, 14:44
Reviewer Update
Once again I have received another email . This is getting totally out of hand . I will be proceeding to lodge a complaint with the credit ombudsman. see belowMbdinc7 <***> | Aug 25, 2022, 9:03 PM (17 hours ago)