YJvV
Yolande Jansen van Vuuren

1 reviews | Active since Oct 2021

19 Oct 2021, 15:46

MDB ATTORNEYS

Three weeks ago my Vodacom number was deleted, I paid the amount in arrears in the amount of R1245.96. I contacted Vodacom whom informed me that my account was handed over to MBD attorneys. My daughter informed me that she received a telephone call from MBD attorneys this morning with regards to my outstanding Vodacom account, After numerous attempts to contact MBD attorneys telephonically I got hold of a "Lauren" who informed me that I owe Vodacom over R19 000.00, I requested a specified statement and Lauren informed me that she would sent same immediately. It is now almost 6 hours later and have not received same. I was trying to get hold of MBD Attorneys, I got to speak to two ladies, whom I could not hear their names, when the ascertain that I am phoning with regards to my Vodacom account they said I must hold so that they can put me through, the voicenote that I then received is as follows: "Sorry but our offices are closed" or you are number 4 in line and then all of a sudden a voice that says they are experiencing high call volume and that they cannot take my call now. CAN I PLEASE GET ASSISTANCE TO OBTAIN A SPECIFIED STATEMENT OF ACCOUNT AS I RECEIVED A STATEMENT FROM VODACOM IN LAST WEEK STATING THAT THE REMAINDER OF MY CONTACT AMOUNTS TO R6954.90.

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Replies (1)
MBD
MBD's reply20 Oct 2021, 09:16
Official
Dear Mrs Jansen Van Vuuren

We acknowledge your query raised kindly furnish us with additional contact details in order for us to establish how to best assist you. 

Kind Regards 
Complaints Officer 
MBD

Best regards,